Who we are and what we do
Enterprise Connect is part of the Department of Industry, a national network of Centres deliver services through highly-skilled and experienced Business Advisers who come to your business regardless of where you are located in Australia. Firms have the opportunity to engage in a range of services to accelerate their competitiveness and raise performance through a process of continuous improvement across the entire range of their business activity.
All inspiring Australian small and medium-sized businesses are capable of succeeding in the global market place.
To provide independent strategic business advice and referrals to assist Australian small and medium-sized businesses become more sustainable, innovative and globally competitive.
Our Service Delivery Commitment
This charter sets out Enterprise Connect’s standards for customer service. We can provide you with general information on our services, and clarify the criteria and guidelines to access our services. If we cannot assist you we will direct you to other potential sources of assistance.
Our customers can expect us to:
- be friendly and professional;
- answer calls to the Enterprise Connect hotline within 10 seconds;
- return telephone messages within one working day;
- respond to queries within three working days (where we are unable to resolve immediately)
In relation to our three key services, customers can expect the following:
Business Review - receive a decision on your eligibility within two working days of a completed application* form being submitted.
Tailored Advisory Service (TAS) Grant – receive a decision on your application within 15 working days of a completed application* form being submitted.
Continuous Improvement Program - receive a decision on your application within 10 working days of a completed application* being submitted.
*Note: A completed application is defined as an application which contains sufficient information from the applicant to enable an assessment officer to make a decision on whether the client is eligible for the Enterprise Connect service.
Business Adviser Commitment
Business Advisers play the central role in delivery of Enterprise Connect activities and are committed to ensuring you receive quality and timely assistance through:
- tailored advice;
- assistance with interpreting findings following a Business Review;
- support in the location and engagement of Tailored Advisory Service providers;
- guidance with implementation of recommendations; and
- information on additional government avenues of support.
How you can Access Our Services
Enterprise Connects Website provides immediate access to a number of services, including guidelines and eligibility documents, application forms and information on all of our centres nationally.
Enterprise Connect can be contacted by email or by phone.
For assistance on Enterprise Connect’s services, call the Enterprise Connect Hotline on 131 791 for the cost of a local call. (please remember that additional charges may apply from mobile and pay phones). The hotline operates form 8.00am to 6.00pm (AEST), Monday to Friday, public holidays excluded.
Help Us Help You
To assist us provide you with high quality and timely advice we need you to:
- Provide us with information that is accurate, complete and on-time;
- Commit yourself and allocate appropriate time to undertake and collaborate with your Business Adviser; and
- Provide feedback on our services.
As an Enterprise Connect customer, you can be assured to have your privacy respected and your confidentiality information protected.
The Privacy Act 1998, other Commonwealth legislation and common law require us to protect any personal and confidential information you have provided to us.
Within our Client Information Guides and other documentation, we outline how we deal with your confidential information. Apart from possible disclosures that are explained in our guidelines and other documentation, we will not disclose your information to any person or organisation unless we have your consent, or are required or permitted to do so by law.
Subject to the provisions of the Freedom of Information Act 1982, you may be able to access documents that we hold concerning you. If a request is made under the freedom of Information Act, a fee may be charged.
How you can give us feedback
If you have any feedback that you wish to provide, the Enterprise Connect Hotline is your first point of contact. The hotline will direct you to the appropriate manager, who will follow up to ensure your feedback is addressed.
If you have a complaint that you wish to raise, please refer to the Procedures for Handling Complaints
Enterprise Connect Complaints.
National Network of Enterprise Connect Centres
New South Wales State Director: John Murray, Phone: 02 9397 1675, Email: firstname.lastname@example.org
Creative Industries Centre Director: Lisa Colley, Phone: 02 8217 5001,Email: email@example.com
Victoria State Director: Rod Nelson, Phone: 03 9215 2601, Email: firstname.lastname@example.org
Clean Technology State Director: Tristram Travers, Phone: 02 4014 5901, Email: email@example.com
Queensland State Director: Melissa Anderson, Phone: 07 3227 4751, Email: firstname.lastname@example.org
Resources Technology State Director: Karen Redshaw, Phone: 07 4840 0701,Email: email@example.com
South Australia State Director: Amanda Wood, Phone: 08 8406 4760, Email: firstname.lastname@example.org
Remote Enterprise State Director: Brenda Elferink, Phone: 08 8406 4779, Email: email@example.com
Western Australia State Director: Greg Redden, Phone: 08 6254 8901, Email: firstname.lastname@example.org
Tasmania State Director: Keith Calvert, Phone: 03 6433 8001, Email: email@example.com
Defence Industry Centre Director: Andrew Garth, Phone: 03 9215 2653, Email: firstname.lastname@example.org
Innovative Regions Centre Director: John Grace, Phone: 02 9397 1670, Email: email@example.com
Download a copy of the Client Service Charter