Translating and Interpreting Service
The Australian Government, through the Department of Immigration and Citizenship, provides a Translating and Interpreting Service (TIS) for people who do not speak English and for English speakers needing to communicate with them.
TIS is a national service, and is available to any person or organisation in Australia requiring interpreting assistance.
TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call.
Tel: 131 450
How do I use TIS or how can our customers use TIS?
TIS can provide both telephone and on-site interpreters for non-English speakers.
How to use TIS to call Enterprise Connect:
Step 1: Telephone 131 450 direct
Step 2: Tell the Operator the language you need assistance with
Step 3: Give the Operator the Enterprise Connect hotline number 131 791 or the telephone number of the person or organisation you wish to speak to.
National Relay Service (NRS)
Tel: 133 677 [TTY/Voice] or 1300 555 727 [Speak & Listen (SSR)]
A phone solution for users who are deaf or have a hearing or speech impairment can call through the National Relay Service:
Step 1: TTY users phone 133 677 then ask for Enterprise Connect's hotline number 131 791
Step 2: Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for Enterprise Connect's hotline number 131 791.
Step 3: Internet relay users connect to the NRS (see www.relayservice.com.au for details) and then ask for Enterprise Connect's hotline number 131 791.
The NRS brochure provides further information on the service or find out more at www.relayservice.com.au.